10.1 Helpdesk & Ticketing
The Layrz Help Desk is your go-to support center for resolving issues, asking questions, and getting technical assistance across all Layrz products.
🔗 Telegram Help Desk: https://t.me/layrzhelpdesk
We’ve organized the helpdesk into dedicated support topics to make it easy to find answers quickly:
🖥 IDE
Support for the Layrz IDE, including smart contract generation, editing, compiling, and AI contract tools. Use this topic for:
AI-generated contracts
Solidity compiler issues
Deploy/export errors
Syntax suggestions or bug reports
🤖 Bot Net
Support for Layrz Telegram Bots, including:
Volume Bots
Deployment Bot
Bundle Bot
Ask here if your bot isn’t responding, failing to desploy, host, generate volume or needs setup help.
🧩 API
Developer support for Layrz’s API and integrations. Use this topic for:
API authentication
Rate limits
Webhooks or trading endpoints
🛒 Payments & Plans
For billing-related questions, plan upgrades, account access, and payment issues. Examples:
Failed subscription
Plan limit questions
Upgrade/downgrade requests
#️⃣ General
Anything else that doesn’t fit above. General questions, feature suggestions, or community discussion.
Response Time
We aim to respond within 24 hours, but most issues are handled much faster. Complex technical requests may take longer depending on engineering bandwidth.
Private Issues?
If your support question contains sensitive information (e.g. API keys or wallet addresses), message an admin directly or open a private support ticket via email or web form.
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