# 10.1 Helpdesk & Ticketing

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The Layrz Help Desk is your go-to support center for resolving issues, asking questions, and getting technical assistance across all Layrz products.

> 🔗 **Telegram Help Desk**: <https://t.me/layrzhelpdesk>

We’ve organized the helpdesk into **dedicated support topics** to make it easy to find answers quickly:

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**🖥 IDE**

> Support for the Layrz IDE, including smart contract generation, editing, compiling, and AI contract tools.\
> Use this topic for:

* AI-generated contracts
* Solidity compiler issues
* Deploy/export errors
* Syntax suggestions or bug reports

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**🤖 Bot Net**

> Support for Layrz Telegram Bots, including:

* Volume Bots
* Deployment Bot
* Bundle Bot

\
Ask here if your bot isn’t responding, failing to desploy, host, generate volume or needs setup help.

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**🧩 API**

> Developer support for Layrz’s API and integrations.\
> Use this topic for:

* API authentication
* Rate limits
* Webhooks or trading endpoints

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**🛒 Payments & Plans**

> For billing-related questions, plan upgrades, account access, and payment issues.\
> Examples:

* Failed subscription
* Plan limit questions
* Upgrade/downgrade requests

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**#️⃣ General**

> Anything else that doesn’t fit above. General questions, feature suggestions, or community discussion.

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### Response Time

We aim to respond within **24 hours**, but most issues are handled much faster. Complex technical requests may take longer depending on engineering bandwidth.

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### Private Issues?

If your support question contains sensitive information (e.g. API keys or wallet addresses), message an admin directly or open a private support ticket via email or web form.

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{% hint style="info" %}

#### Tip:

Be as detailed as possible when posting your issue — include:

* What product or feature you're using
* A copy of any error messages
* Your Layrz username or Telegram handle
  {% endhint %}
